Standard shipping typically takes 5-7 business days after production is complete. Rush shipping (1-2 days) are available but may depend on the order. Remember that total delivery time includes both production time (5-10 business days) and shipping time.

Yes! Japorms offers free standard shipping on all orders over $250. This is automatically applied at checkout when your order total meets the threshold.

No, all delivery dates are estimates only and are not guaranteed. While we work diligently to meet estimated timeframes, carrier delays, weather, and other circumstances may affect delivery times. We recommend ordering 2-3 weeks ahead for time-sensitive events.

If your order is delayed, please contact our customer service team. We will investigate the status and work with you to find a solution. Please note that delays beyond estimated delivery times do not automatically qualify for refunds, as all timeframes are estimates.

Address changes may be possible if your order has not yet entered production. Please contact us immediately if you need to update your shipping address. Once an order has shipped, we cannot change the delivery address.

We currently ship domestically only. For international shipping inquiries, please contact us to discuss your specific needs and we may be able to provide a custom quote.