Frequently Asked Questions

Find quick answers about custom embroidery, screen printing, headwear, bulk orders, and shipping across Canada.

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🧵 Embroidery & Custom Caps

Choose your cap style, upload your logo, and submit a Request a Quote. Our team reviews your design, confirms pricing and turnaround, and starts production once approved. Local pickup in Toronto is available.

We embroider: Dad hats, Trucker hats, Snapbacks, Beanies / toques, and Performance caps. Embroidery is the recommended method for headwear due to durability and professional finish.

Yes. Embroidery lasts longer, looks more premium, and works best on curved surfaces like hats. Printing is only recommended for foam-front trucker hats or very small runs.9

Small runs are available, but bulk pricing starts at 12+ pieces. Larger quantities offer better unit pricing.

👕 Screen Printing & T-Shirts

It depends on quantity and design: Screen printing is best for bulk orders (24+ pieces) with bold designs. Heat press / DTF is best for small runs and full-colour designs. Embroidery is best for small logos on premium garments.

Properly cured screen prints last for years with normal washing. They're ideal for uniforms, events, and promotional apparel.

Yes. You can mix sizes freely. Mixing colours may affect pricing depending on print setup—our team will advise during quoting.

🏢 Bulk & Corporate Orders

Yes. We offer volume pricing for: Corporate apparel, Event merchandise, School & team orders, and Promotional giveaways. Discount tiers usually start at 12+, 24+, and 50+ units.

Absolutely. We regularly produce apparel for: Businesses, Restaurants, Construction companies, Schools & universities, Marketing agencies, and Events & trade shows.

🎨 Artwork & Design

Preferred formats: AI, EPS, PDF (vector – best), PNG or JPG (high resolution). If your file isn't print-ready, we can help prepare it.

Yes. Embroidery requires digitizing, which we handle professionally to ensure clean stitching and accurate logo detail.

We match colours as closely as possible using Pantone references, embroidery thread charts, and print ink standards.

🚚 Shipping, Pickup & Turnaround

Yes. We ship custom apparel to all Canadian provinces, including Ontario, BC, Alberta, Quebec, and more.

Yes. Toronto pickup is available for local customers.

Typical turnaround: Small orders take 3–7 business days, Bulk orders take 5–10 business days. Rush service may be available depending on the order.

📲 Social Media Questions

Yes, small orders are possible using heat press or DTF printing.

Yes. Our team frequently helps customers choose the best decoration method and placement based on garment type and use. Have a question you saw on Instagram or Facebook? Send it to us — we often add popular questions here!

Still Have Questions?

We're happy to help with your custom apparel needs.

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