Due to the volume of orders, we do not offer free samples unless you have already placed your order, we will make a sample for you before we proceed to production.

To get a quote, go to our Designer and upload your design on the selected product and then click the Quote button, after that select the desired quantity and click update quote and you will be given the total amount of your order.

18 Raiterm Rd, North York, ON, M6B 3X9

We allow customers to add notes to their order for additional details, we know some orders might be complicated and unique so it's better to contact us before placing that order.

At Japorms Custom Clothing, if the custom product you received differs from what you ordered, we can make it right for you as soon as possible. For the damaged, stained, or custom product that is different from the artwork we offer a refund, we need to review the matter. It takes 1-3 business days for the refund, if you have your logo that needs to be digitized, please note that we don't do refunds for the digitizing fee.

A sizing chart can be found with the product you want to design.

Absolutely! You can bring your specific item to our location.

Yes, we offer youth size, please check the product page for the details.

We offer rush orders with additional fees, for standard shipping of 2-12 business days, for express shipping 1-8 business days.

Yes, we will let you know when your order is ready for pick-up. Please inform us in advance if you are coming to pick it up, so we can prepare your item.

For the tracking number, we will send you an email once the order has shipped.

Within Canada, your order will be shipped by UPS or by Canada Post.

Standard production is 14 business days plus the delivery.

We accept .jpeg, .png, .ai, eps, and pdf for best results resolution files and vector files are preferred.

We will try to fix it before we print them, but if the images you provided is so blurry or pixelated we will email you and notify you so we work for a better resolution.

If you have additional adjustments you want to add to your artwork let us know, call us, or email us during working hours, don't worry we will show proof before we proceed to production.

We determine the pricing based on the cost of the specific product, and the quantity of your order, for embroidery, we determine the price per stitch, everything is calculated automatically through our site.

We accept American Express, MasterCard, PayPal, and Visa.

Yes, we charge for the set up fee.