Due to the volume of orders, we do not offer free samples unless you have already placed
your order, we will make a sample for you before we proceed to production.
To get a quote, go to our Designer and upload your design on the selected product and
then click the Quote button, after that select the desired quantity and click update
quote and you will be given the total amount of your order.
18 Raiterm Rd, North York, ON, M6B 3X9
We allow customers to add notes to their order for additional details, we know some
orders might be complicated and unique so it's better to contact us before placing that
order.
At Japorms Custom Clothing, if the custom product you received differs from what you
ordered, we can make it right for you as soon as possible. For the damaged, stained, or
custom product that is different from the artwork we offer a refund, we need to review
the matter. It takes 1-3 business days for the refund, if you have your logo that needs
to be digitized, please note that we don't do refunds for the digitizing fee.
Products
A sizing chart can be found with the product you want to design.
Absolutely! You can bring your specific item to our location.
Yes, we offer youth size, please check the product page for the details.
Shipping & Pick Up
We offer rush orders with additional fees, for standard shipping of 2-12 business days,
for express shipping 1-8 business days.
Yes, we will let you know when your order is ready for pick-up. Please inform us in
advance if you are coming to pick it up, so we can prepare your item.
For the tracking number, we will send you an email once the order has shipped.
Within Canada, your order will be shipped by UPS or by Canada Post.
Standard production is 14 business days plus the delivery.
Arts & Designs
We accept .jpeg, .png, .ai, eps, and pdf for best results resolution files and vector
files are preferred.
We will try to fix it before we print them, but if the images you provided is so blurry
or pixelated we will email you and notify you so we work for a better resolution.
If you have additional adjustments you want to add to your artwork let us know, call us,
or email us during working hours, don't worry we will show proof before we proceed to
production.
Pricing & Payments
We determine the pricing based on the cost of the specific product, and the quantity of
your order, for embroidery, we determine the price per stitch, everything is calculated
automatically through our site.
We accept American Express, MasterCard, PayPal, and Visa.